In 1996, Tim Lloyd—a disgruntled network administrator for Omega Engineering—deployed six lines of software that erased all of the company’s manufacturing plans. The result: Omega lost more than $10 million in revenue, was forced to lay off 80 workers, and nearly went out of business altogether.
It may be an extreme example, but Omega’s story highlights the problem of having a single individual in charge of company technology.
While your network administrator or webmaster may not have plans to destroy your company, there’s no guarantee he/she will always be available for emergencies—or will know how to fix the problem when something goes wrong. People take vacations, fall ill, and move on to new positions. If your website goes down and the single source of knowledge for site information is either unreachable or unable to help, outside help may not be able to bring it back online.
For this reason, it’s crucial to have a website disaster preparation plan in place. Document some basic information and establish backup processes. This allows you to save the day when disaster strikes, bringing your site back online with minimal downtime, and preventing significant revenue loss.
Don’t wait until it’s too late. Scroll to the bottom of this post to download our exclusive, Website Disaster Preparation Checklist. It will help you record all the details you need to get your site back up and running as fast as possible in case of an emergency.
Start by Documenting Basic Website Information
If you only do one thing to protect your website, it should be documenting the basic information an outside support tech will need to troubleshoot problems. Ask your webmaster to document the following information, and save it to a shared location:
- Website Host Details – Every website has a hosting company, and the hosting company is the starting point for troubleshooting issues. Document the name of the hosting company, the name of your company’s personal representative (if applicable), a phone number either for that representative or general customer service, and any secret code needed to validate identity.
- Hosting Panel Login Credentials – Outside support may be able to restore the site by accessing files and backups in your hosting panel. Document the login URL for the hosting panel, an admin username and password, and the answers to any possible secret questions.
- Instructions for Reverting Site to a Backup – Document the specific steps that should be taken to restore a website to a previous version, along with any URLs or credentials needed to perform each step.
- Domain Registrar Contact Information – If your domain name is registered with a different company than the hosting provider, document the name, contact information, login URL, admin username and password, and any secret code or secret question answers for the domain registrar.
- Domain Renewal Instructions – Document the steps required to renew an expired domain name. You may also need your tech to provide written permission for you to renew an expired domain. Have him/her submit the permission letter to the registrar, and keep a backup copy with your Go to the full article.
Source:: Business 2 Community