The ultimate law of mobile site design: Entertain users and drive conversion

By Guy Sheetrit

Most consumers rely on their smartphones to make purchases and gain knowledge. In 2017, any business that lacks a mobile presence runs a serious risk of falling behind.

But it’s not just about having a site – it needs to provide a good experience. According to Google, 29% of smartphone users will immediately switch to another site if it doesn’t satisfy their needs.

Mobile users are goal-oriented, and they expect to find what they need from a responsive mobile instantly and easily. So punch up your conversion rates by designing your mobile site with the user’s intent and needs in focus.

1. Homepage and navigation

A homepage can serve as a promotional space and welcome page, but should provide users with the content they are searching for. A conversion focused homepage should tick off the following elements: concise CTAs, homepage shortcuts, minimal selling or promotions.

Navigating on a smaller screen, it is easy for users to miss key elements on your homepage. Therefore it is advisable to put your calls-to-action where users will see them easily, such as occupying the bottom half or above the fold.

Your call-to-action signifies the tipping point between conversion and bounce. To design calls-to-action that convert, optimize the copy and design, i.e. choice of words, color, size, fonts, etc.

We understand the travails of losing our way in the mall or a mart? The same happens on mobile sites, the lack of navigation menus or location bars can hurt conversion. Mobile users expect to get back to the homepage with a single tap either through tapping your logo or clicking the home navigation menu. For best practices, use your logo as the homepage shortcut.

Too often, ads and promotion beat the purpose of visiting a page and users get turned off. To entertain visitors and drive conversion, ads or promotional banners should be kept to the minimum and placed in a position which won’t affect the user experience.

To place ads on your homepage, think like a user. What is the user trying to accomplish? Where will their attention be focused? How do I keep the page clean and uncluttered?

By answering these questions, ad placement on your homepage will be a breeze and won’t need to negatively impact user experience.

2. Commerce and reviews

With an increased rate of digitization, users expect smooth mobile experiences when searching, reviewing and purchasing products. How can marketers and businesses increase their conversion rates while ensuring excellent mobile experiences for visitors?

The answer lies in allowing visitors/users to convert on their own terms.

For an ecommerce store, requesting that visitors sign up very early in the customer’s journey is a major turn off. Visitors will abandon a website demanding registration before they can continue, resulting in low conversion unless the site is an authoritative brand.

For better results, allow visitors explore your site before requesting for registration and enable visitors purchase products as a guest. For mobile commerce sites, easy and quick should be the watchword when designing the checkout process.

Best practices for mobile commerce include the availability of multiple Go to the full article.

Source:: Search Engine Watch

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