Quick Guide: When Can You Negotiate?

By Devon Smiley

There are usually two schools of thought when it comes to negotiation. The first says “No! Don’t ask…you should just be grateful for what you’re getting.” And the second has the rallying cry of “Go for it! Take them for all they’ve got!”

And somewhere in the middle is the answer to our question: “When can I, and can’t I, negotiate?”

It’s not always crystal clear on when it’s appropriate to make the ask and try to improve a price, term or contract provision, but here are guidelines to use as your litmus test when getting ready to put your negotiation boots on.

Yes – Negotiate

When you’ve asked for something and the reason behind the ‘no’ is pretty weak. What’s a weak reason? “Because” “That’s how it is” “Everyone else charges less”

What to do: Ask some more questions to move past those answers (pssst…this is you negotiating!) Try asking for an explanation on the context of the rules that mean ‘that’s how it is’. Or for more details on what services are included in those oh-so inexpensive packages that ‘everyone else’ is offering.

No – Stop Negotiating

When you’ve asked for something and there’s an actual reason for the no. What’s an actual reason? “Our widget vendor increased prices by 3% this year, so we’ve had to adjust our own pricing.” “Due to insurance regulations, our facility isn’t able to host that many people.”

What to do: Respect this. You should ask some additional questions to look for potential flexibility on peripheral items, but your initial ask? Consider that ship sailed.

A Note On Peripheral Items: You’ll hear these referred to as ‘alternative currencies’. Basically, it all comes down to there being more than one thing that holds value in those discussions. Quickie example: Can’t get a lower price? How about improved delivery time? A longer payment term? A flexible return policy? VIP customer service? Performance guarantees incase something goes pear-shaped? Ta-da! You’ve just gone from a Stop Negotiating to a ‘let’s try negotiating something else…’

Yes – Negotiate

When you have something of greater than or equal value to give the other person, and you’re coming to the table focused on building a relationship and getting a great result for BOTH of you.

What to do: Step 1 is to pat yourself on the back, because you’re coming at negotiation from the right place and this world needs more of that. Step 2 is to focus your negotiation efforts on discussion, communication and collaboration to figure out what will work best. Good, honest, constructive negotiation.

No – Stop Negotiating

When you’re being cheap. When you’re thinking about winning. Or beating the other guy. Or pulling the wool over her eyes. Not cool.

What to do: Take a step back and recognize exactly why you’re trying to close this deal or make the sale. Make note of the value you’re looking to bring you’re your own company. And then respect it. For more on this, check out my ‘Negotiating versus Haggling‘ post.

Yes – Negotiate

When you’ve asked for a few different Go to the full article.

Source:: Business 2 Community

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