Inside Sales Training: What Your Reps Need to Know to Beat the Competition

By Jeff Kalter

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According to a study by the American Association of Inside Sales Professionals, the top inside sales challenge is training and development. As a result, almost half (45.7%) are increasing their internal training programs.

Training, however, can be a daunting task. After all, inside sales training should be at least as thorough as training for field reps and probably more so. That’s because inside salespeople need the same skills and expertise as road warriors, plus they have additional challenges because they are not face-to-face with the customer.

For example, it’s harder to establish rapport with someone when you are not sitting across the desk from them and cannot make eye contact. Likewise, it may be more challenging to understand the lay of the land within a corporation. After all, the rep can’t see whether they are talking with someone in a cubicle or corner office.

Here are some key skills and areas you need to train your inside sales people on so they can do their jobs with the ease and confidence that leads to sales success.

  • All about the Product

    To sell a product, reps need to understand it inside out. That means not only the features and attributes but also the bigger picture — how buyers will be better off after they’ve purchased it. They need to be able to go in-depth into the details of any product feature that is essential to solving the prospect’s problem.

    Once salespeople are thoroughly steeped in product knowledge, they will be able to free their minds to listen to concerns of prospective customers and tailor conversations accordingly.

  • Competitive Strengths and Weaknesses

    Because your product or solution does not exist in a vacuum, it’s equally important that your reps understand the strengths and weaknesses of competitors’ offerings. This way, they can explain how your product compares, highlight competitors’ flaws, and better position your solution as the best choice.

  • How to Listen Actively

    To sell, reps need to understand the customer. And to understand the customer, they need to listen actively.

    It seems like listening should be a natural skill. However, listening isn’t the same as hearing. For example, if a rep is preoccupied with reciting their sales pitch, they may not make an effort to listen and understand the prospect’s concerns.

    There are a few ways to help your reps hone their listening skills. Start by teaching them how to ask open-ended questions (those that can’t be answered with a “yes” or “no.”) Then move on to listening techniques such as parroting, paraphrasing and adding empathy.

    With these skills, reps will be able to understand customers better and build rapport by signaling genuine interest.

  • How to Qualify Leads

    If you don’t have a separate lead qualification team, your inside sales people need to qualify leads, so they don’t waste time talking with people who will never buy. That means ensuring leads have the budget, authority and need to buy. Also, they must have some urgency to solve the problem, and your solution should be a good fit for them.

    Teach your reps Go to the full article.

    Source:: Business 2 Community

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