How RCI Banque Has Set the Benchmark for Employee Engagement Across the Whole Renault Groupe

By Ben Gross

With over 3,100 employees across 36 companies, RCI Banque is a company which is focused on delivering automotive financial services, insurance, and related activities to companies within the Renault and Nissan automotive groups. In 2016 alone, RCI Banque financed the purchase of over 1.5 million vehicles, with the total figure exceeding €12bn. We sat down with Jean-Philippe Mathes, Innovation Lab Director for RCI Banque, to learn more about his experience managing RCI’s innovation project utilizing Qmarkets’ idea management software to hear about RTE’s strategic innovation project, powered by Qmarkets. On April 25th, Jean-Philippe will be a guest speaker at our Paris Innovation Leader Breakfast Tour, which will explore a variety of topics around the themes of innovation challenges and collective intelligence

On April 25th, Jean-Philippe will be a guest speaker at our Paris Innovation Leader Breakfast Tour, which will explore a variety of topics around the themes of innovation challenges and collective intelligence (click here for more details).

Qmarkets: Please could you briefly tell us about your industry – what are some of the challenges facing a modern finance organization?

Jean-Philippe Mathes: As we all know, the finance industry is more ripe for technological disruption than almost any other sector. We’re now facing threats not just from established competitors, but countless hi-tech start-ups which seem to appear on a weekly basis. We’re seeing a big shift towards digital transformation and innovation to combat disruption.

Qmarkets: And what were some of the challenges faces specifically by RCI Bank?

J.P.M.: Due to this disruption, we decided we needed to engage our whole workforce with our innovation initiative through a crowdsourcing and collaboration platform. We felt it was crucial for us to engage the “millennials” within our organization, so we needed an intuitive tool which users could easily adopt.

Qmarkets: What were the main objectives of your project?

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J.P.M.: Our project was based on two facets, firstly to show that we are facilitating intrapreneurship within our
company – helping our employees to develop innovations. Secondly we wanted to develop new services and solutions to improve our customer journey experience.

Qmarkets: So how did you decide which innovation management software to use?

J.P.M.: After the initial call for bids we looked at many solutions. Out of the top 5 innovation management vendors, Qmarkets was not only the most financially attractive, but also the most technically ergonomic solution which we found. Their flexibility allowed us to start small and scale-up as the scope of our project expanded.

“Qmarkets was not only the most financially attractive, but also the most technically ergonomic solution which we found. Their flexibility allowed us to start small and scale-up as the scope of our project expanded.”

Qmarkets: How many users did you invite to participate in the initiative?

J.P.M.: We had in total about 3,000 people across 35 different countries, with several languages. While Qmarkets offered to translate the system into all necessary language, we chose to work in only English and French which are the official languages of the group.

Qmarkets: How did you incentivize the participation Go to the full article.

Source:: Business2Community

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