By Blake Beus
Since 2010, most employers have expressed concern at one time or another that their employees do not take their online courses. As a result, their job performance is below expectations and job satisfaction plummets.
Employee onboarding has a direct correlation to job satisfaction and employee retention. The first few months at a job is crucial, because this is the “first impression” that allows employees to establish a successful relationship with their company. But, if employees do not feel that they have a strong connection with the company and understand how to do well in their position, leaving the company seems inevitable.
Ironically, the cause of this frustration is the overuse of technology itself. If there is no engagement, no perceived reason for taking the course, and no human component, it is almost impossible for an employee to retain the information learned in onboarding, much less translate it to their everyday tasks.
This is especially true for the Tech, Finance, and Healthcare industries.
Employee retention, and finding new ways to upgrade the onboarding process is a serious concern for employers–and Augmented Reality (AR) may be the solution.
The Technology Industry
One of the most difficult industries for employee retention during the onboarding process is the technology industry. The average tenure of an employee at Google, for example, is only about 1.1 years. There are several factors that contribute to this incredibly low tenure, such as stress, but lack of adequate job training is prominent among the list.
Especially for tech-giants such as Google, Microsoft, and Apple, AR could revolutionize employee onboarding simply by familiarizing each employee with their tasks in real time. For example, Apple recently created an AR application to show visitors what their brand new facility looks like. For new employees, this technology would be vastly beneficial, because they could walk around the campus and see how each department works in real time. It will be important for large tech companies to implement AR because it will vastly improve employees’ ability to develop relationships across departments, as in the previous example, which in turn improves job satisfaction and performance.
AR also has the ability to allow users to bring back the human component. New employees require connection in order to do well at their positions, so it is essential that they are able to interact with those in their environment, and what better way than to do so while acclimating to the technology they will be working with. With AR, employees can ask questions, get answers, and train without being confined to their own desk. With this innovative technology, interaction with other employees will occur naturally and job satisfaction will increase.
The Financial Service Industry
In the financial industry, the social training of new employees can be very costly, especially when involving actual clients. Financial service people such as bankers, planners, accountants, etc. tend to be more analytical, and as such may require more interpersonal training. Through AR-fueled employee onboarding, individuals can cultivate these skills without potentially losing clients.
AR would also help employee retention because Go to the full article.
Source:: Business 2 Community