Emotional Intelligence in the Workplace

By Wayne Elsey

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If you’re seeking to be a leader within your team or company, then you have to have a high degree of emotional intelligence. Emotional intelligence is the ability to identify and manage your emotions, as well as those of others.

According to TalentSmart, there are four critical competencies for emotional intelligence. Two are related to self, and the latter two are others outside of oneself:

Self-Awareness is your ability to accurately perceive your emotions and stay aware of them as they happen.

Self-Management is your ability to use awareness of your emotions to stay flexible and positively direct your behavior.

Social-Awareness is your ability to accurately pick up on emotions in other people and understand what is going on.

Relationship Management is your ability to use awareness of your emotions and the others’ feelings to manage interactions successfully.

Simply put, emotional intelligence is essential for how you deal with yourself, especially during stressful situations and how well you play with others in the sandbox. Even in the digital age where a lot of our lives is spent behind the computer and mobile screens, emotional intelligence is a fundamental aspect of what it means to be a human being remains indispensable for success.

People with low emotional intelligence display the following kinds of behaviors in the workplace:

  • Not able to accept critical feedback
  • Blame others
  • Passive aggressive attitude
  • Offer opinions that are not relevant or helpful to the team

I’m sure if you’ve been in business you probably have stories that abound of people that come to mind with low emotional intelligence. One example that comes to mind for me is a manager who was brought to task for having missed a significant company goal due to an error that was done by someone on his team. The manager promptly walked out of the office after a high-level meeting and stormed into the bullpen area only to demand, with colorful language, that the team member go into his office. That’s one distinct example of a person with low emotional intelligence.

One of the most destructive aspects of low emotional intelligence can be with individuals who are passive aggressive. So, while they can appear to be “passive” and working well, in reality, their minds work to see how to destroy, challenge or make things painful and inconvenient. I recall learning about a CEO of a major who was leading an organization through a very tough transition. The CEO was new, and so the team did not know what to expect. However, every time presentations were made to the board, there was silence from the senior-most executive. The other senior managers had to defend their ideas––and each other––in what became a hostile working environment because although the CEO said he was supportive, he did not show up the way he should have at meetings. The board understood something was not working and picked up on the undercurrents. And, each board meeting became like a firing squad experience for senior managers.

Today we live in a consistently chaotic world, and Go to the full article.

Source:: Business 2 Community

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