By Jeff Korhan
Episode 68 of Landscape Digital Show reveals why digital leadership is necessary to integrate sales and marketing channels, and how to get it done.
It seems business slows down this time of the year. This leads to a question: What should we be doing during these summer doldrums?
Every business experiences slowdowns, but they can be minimized by taking the right measures to close the gaps.
Is the cause of the summer doldrums a lack of leads or the failure to close sales? Leads are the responsibility of marketing and closing sales is clearly the responsibility of the sales team.
The solution is getting sales and marketing working together.
When sales slow down, doubling up on selling efforts is the action that many businesses take. However, that can be a big mistake if you have not properly prepared your customers for them with tactics that demonstrate empathy and earn trust, such as content marketing.
Empathy is a vital business objective because that understanding is the raw material for achieving alignment with customers.
Let’s explore how this can work to smooth out wrinkles like the summer doldrums that can impact business growth.
Empathy is a Valid Business Strategy
Some people associate empathy with intimate feelings and touchy-feeling tactics that have no place in a business setting.
Empathy is understanding. That’s what buyers expect before they will commit to a relationship with a business. Thus, getting your sales and marketing down to the level of emotions and feelings will only make it better.
If your business slows down this time of year, as many do, use this time to interview your customers. Stop focusing on product sales and start asking your customers questions.
Pay attention to how they position your company and compare that to your marketing. Are they congruent?
Look for what is not being said too. Take the risk of going deeper and you may be surprised at what you get for creating case studies that can be used across all of your sales and marketing channels.
Practice the Digital-First Mindset
It’s recommended that you build all of your sales and marketing on the foundation of digital. For one thing, our experiences nowadays are predominantly digital, and the majority of those digital experiences are mobile.
Therefore, your attention and resources should be weighted more heavily on creating the best mobile experience possible for your customers. If you doubt this strategy, consider that Google now gives priority to the mobile vs the desktop experience in search results.
Our increasingly complicated world is driven by search, and not just online. Acknowledge and use this to your advantage by working to achieve consistent use of keywords, natural language, messaging, and voice and style across all of your channels.
Get into the habit of having a digital-first mindset. For one thing, it’s necessary to make your digital channels work. More importantly, when you take this approach to your internal systems it teaches everyone to communicate consistently with customers, regardless of the channel he or she may be Go to the full article.
Source:: Business 2 Community