Do you remember the shame?
The feeling of rejection inside you when others decide you’re not good enough? It’s something almost all of us go through. We all want to be part of the group.
We all want to fit in.
The ironic part is we’ve all rejected something – people, groups, experiences – you name it. Rejection is an inevitable part of life.
Customers reject businesses
They prefer to shop and buy from local businesses; they really don’t want to work with you.
If you’re an outsider that is.
When you’re a non-local, you’ll have to spend more money to attract the same customers a local business enjoys. What’s worse, you start your relationship at a deficit.
When you’re not local, customers…
- Assume you’re inferior. They believe local businesses do better quality work and offer better quality products.
- Feel you’re stealing from them. Local businesses pump money back into their communities. At some level, the quasi-subconscious perception is this: outsiders won’t support their community.
- Don’t think they matter to you. When it comes to larger and non-local businesses, the perception is: “I’m just a number to you,” which means they…
- Won’t get personalized service. Local businesses are all about relationships. They provide personalized services because they’re a staple or part of the community.
But how do we know customers feel this way?
They tell us.
A recent survey from Yodle made some interesting points about what customers actually want and how they feel about local businesses.
Customers believe local is better
Whether it’s true or not, customers believe local businesses are better than regional or national chains. It isn’t simply a general feeling either. Customers believe local businesses…
- Are more trustworthy
- Deliver better quality work
- Offer better customer service
- Offer more competitive pricing
- Are better at personalizing service
Customers believe local is better.
In fact, customers felt local businesses were lacking in two major but difficult to fix areas.
- Stability. Customers believed regional and national chains were more stable, offering shoppers more security.
- Pricing. Customers felt national chains offered more competitive pricing which makes sense thanks to economies of scale.
These problems aren’t easy to fix, but it can be done with the right approach. Most local businesses won’t fix these problems.
Most simply don’t know how.
Their weakness is your opening
When you use the right strategies, you’re able to circumvent customer bias. When handled well, customers will welcome you past their filters and biases. This strategy is centered around one simple concept.
It doesn’t matter whether your business consists of two locations or two hundred. When it comes to winning local business, elite marketers understand that relationship with influential locals is a key driver.
Relationships, in this context, consist of a few key ingredients.
1. Trust. Reviews are the best way to establish trust quickly. Customers want to verify you’re trustworthy and willing to do right by them. Do you deliver as promised? Are you consistent and reliable? Will you tell the truth even when it hurts?
2. Honor. Works like money. The more you have the more value you’re able to attract. Here’s the tricky part, most of the people in these locales expect you to Go to the full article.