3 Situations When Built-In Social Listening Tools Won’t Work

By Brittany Berger

Sometimes, having everything built-in is awesome.

Like a recliner…it’s a chair with an ottoman built-in – how convenient! I can fully relax. And if there was a mini-fridge too? Oh, man…

Or those DVD players built-in to family cars. They keep kids (or adults) quiet and occupied on long car rides. A necessity!

But sometimes, “all-in-one” or “built-in” doesn’t cut it, and media monitoring is one of those times.

You see, there are lots of businesses trying to monitor social media using just the social media platforms themselves. Or using Google Alerts as their sole web monitoring alerts. Using searches, notifications, and other built-in features to track their brands, find mentions, and engage with their audiences.

Sorry, but that’s not reliable. If that’s been your strategy up until now, there’s probably a lot of conversations about your brand out there online that you’ve never seen.

There are lots of situations where someone can be mentioning you, but you don’t get a notification from the built-in notification system of Google or a social network.

Here’s how that can happen.

3 situations where built-in social listening tools won’t work

Situation 1: a small site not appearing in Google Alerts

Google Alerts have been known to be buggy and unreliable for years. As far back as 2013, publications like The Financial Brand have openly shared their problems with the tool. Journalists publishing content under their own name daily were talking about only getting Google Alerts for their name once every few months.

To be blunt: Google Alerts won’t monitor your brand with accuracy or effectiveness.

Since it’s tied to Google’s crawlers for news and search, the alerts usually don’t come as soon as your brand mention happens. It’s never been a real-time monitoring tool, but the amount of time between being mentioned and Google Alerts telling you about it has gotten worse and worse over the years. Lots of things are just passed over completely.

Additionally, smaller sites that might not have as great SEO might not be found by Google Alerts at all. Yeah, there’s all kinds of problems going on. With Google Alerts, the smaller the site, the less likely it is to be found. And isn’t the whole point of brand monitoring finding the stuff you couldn’t find otherwise?

Situation 2: being mentioned on social media without a tag

Now let’s talk about the main issue with social media alerts, specifically the ones you get directly from Facebook, Twitter, Instagram, etc.

You may think that until you’re getting a comment per minute on your latest post, they’re good enough to manage your social media and engaging with your audience.

But the big problem with that is how they only let you know when someone interacts with you directly:

  • Commenting on your post
  • Tagging your profile
  • Sharing your post

What about the people that talk about you without tagging you or directly mentioning your social handle?

It won’t find all that, will it?

Basically, someone has to want you to see their comment for you to see it. If they don’t think about tagging you and Go to the full article.

Source:: Business 2 Community

Be Sociable, Share!